Geoff Wilsons Work

What I AM

What I am is what I do: Think || Write || Learn || Make.

I am and have been many more: Researcher || Designer || Product person || Engineer || Podcaster || Host || Comedian || Blogger || and a catalyst for change where I can.

And there are so many more potential futures to come that I haven’t even dreamed of yet. Not to mention whichever side project I’m currently tinkering away with on the side … there’s always one haha.

What you need to know

• This is what I’m up to Now

• This Blog is written to inspire, share insight, entertain, and capture that which held my interest

• This Everyday Experiences Podcast captures how I see the design of the world around us

Previous roles

• Kiwibank – CX Research Manager (effectively same job as today, except no longer solo)

• Kiwibank – Customer Propositions and Retention Manager

• St John NZ – Experience Design Strategy Consultant (self-employed)

• UX Auckland – Meetup Event Host + Social Media Manager

• Northrop Grumman Mission Systems – Software BA / PO (“Systems Engineer”) + UX Lead

• Northrop Grumman Mission Systems – Software QA Engineer Intern (full-time)

• Northrop Grumman Mission Systems – Software Development Engineer Intern (full-time)

• Virginia Tech Dining Services – Student Manager (of 200+ part-time students a semester…woof)

• Sal’s Pizzeria (VA) – Line Cook (applied to be a Bus Boy at 15, but they offered me this instead?)

Past Speaking engagements

(comedy performer + producer ventures to be added at a later date)

• Host – Everyday Experiences Podcast (2020-2023)

• Guest – “99. Post Mortem of the ‘What Do We Reckon’ Project” – Ruddle Me This! with Taylor Ruddle (Dec 2024)

• Guest – “77. Breaking down ‘The Menu’ with Comedian Geoff Wilson” – Ruddle Me This! with Taylor Ruddle (Dec 2024)

• Panelist – “What Is Needed To Create Agile Teams And Strengthen Culture To Improve Customer Experiences?” – Improving Customer Service Design, Delivery & Experience Through Human-Centred Design Forum (Jun 2022)

• Panelist – “How Can We Build And Nurture Customer Trust And Engagement Within Service Journeys” – Improving Customer Service Design, Delivery & Experience Through Human-Centred Design Forum (Jun 2022)

• Host – “Recognising and Validating Assumptions to Reduce Risk” – UX Auckland (Aug 2020)

• Host – “Let’s Talk About Our Mistakes” – UX Auckland (Jul 2020)

• Host – “Qualitative vs Quantitative Research Misconceptions” – UX Auckland (Jun 2020)

• Host – “Personas” – UX Auckland (Jun 2020)

• Host – “Seeing 20/20 Clearly – What To Know When Job Hunting This Year” – UX Auckland (February 2020)

• Co-host – “UX Lightning Talks” – UX Auckland (Jul 2019)

• Co-host – “CSS Collaboration” – UX Auckland (May 2019)

• Co-host – [bimonthly UX networking events] – UX Auckland (Jun 2019 – Dec 2020)

• [and I can’t even begin to add up the hundreds of ways I’ve gotten myself on stage or to a podium]